Refund policy

If for any reason you are not satisfied, you have the option to return the products by following the policy below, which is fully in line with European consumer protection legislation.

Basic Refund Rule: All refunds are processed in the same way the original payment was made. If this is not technically feasible, the refund will be made (upon agreement) via deposit to your bank account, at no additional cost to you. 

1. Change of Mind (Right of Withdrawal)

You have the right to withdraw from your purchase and return the product within 14 calendar days from the day you received it, without needing to provide a reason.

Conditions of Withdrawal:

• You bear the return cost (shipping fees) of the products.

• The product must be returned in its original condition, along with all of its accessories/components.

• Returns of opened packaging or unsealed products are not accepted (for health and hygiene reasons).

• Returns are not accepted for products that expire soon or perish easily.

Provided the conditions are met, we will refund the total amount of your order no later than 14 days from the day we receive the products back at our facilities.

2. Defective Products or Incorrect Order

In the rare event that you receive a product that is defective or different from what you ordered, our Company assumes full responsibility.

• The return and reshipping costs are entirely borne by us.

• As soon as we receive and inspect the defective product, we will contact you to proceed immediately with a replacement or a full refund.

• Alternatively, if you prefer, we can credit the amount to your account to be used for your next purchase.

3. Return Procedure (Step - by - Step)

To ensure a smooth and quick process, please follow these steps:

• Return Request: You can request a return directly through your account. Log in [HERE], select your order and follow the steps for the return. Alternatively, you can contact us (via email or phone) mentioning your order number and the reason for the return.

• Packaging: Pack the product securely in the box you received it in (or another sturdy box), adding the proof of purchase inside.

• Shipping: Hand the parcel over to the courier company. (Reminder: If it is a change of mind, you cover the shipping costs and can choose any courier you prefer. If the product is defective, we will provide you with instructions for a free return).

4. Order Cancellation

If you placed an order and wish to cancel it, you can do so easily and quickly through your profile. Simply log into your account [HERE], find your active order and select cancel.

Alternatively, please contact us immediately (by phone during operating hours or via email).

• If your order has not yet been handed over to the courier company: We will cancel it immediately and proceed with your refund.

• If the order has already been shipped: Immediate cancellation is not possible, and the return process (Withdrawal) must be followed once you receive the parcel.

5. Important Notes

• If the legal procedure is not followed or the conditions are not met (e.g., torn packaging, used product), the return will not be accepted. The product will be sent back to the consumer at their own shipping expense.

• In the event of repeated returns that indicate an abuse of the right of withdrawal, the Company reserves the right to refuse further orders or returns.