Frequently Asked Questions

If a product is unavailable, there is a label next to the product indicating that it is not available.

When a product appears as unavailable on our website, it means that it is temporarily out of stock, so the system will not allow you to add it to your cart.

If you would like to be notified when it becomes available again, you can inform us by phone or email.

We make sure to keep our customers informed about our daily offers through all available channels, such as newsletters and relevant announcements on social media.

In the professionals' category, we showcase services provided by wellness industry professionals.

The payment method for professional services is via card by selecting the payment field.

In each professional's profile, there is a payment field next to the booking field.

When you select the payment field, you are redirected to a secure banking environment (the professional's account) where you can make your payment by card.

Because the services are not provided directly by us but by a professional partner, the payment must be made to the professional.

As a result, ALTERhubs is not responsible for issuing the relevant service receipt, but the professional is.

During the process of booking an appointment with a health professional, your local time zone is applied, that is, the time zone of your area. This is also clear during the booking process itself, where you can see on the panel which time zone you are in.